Measuring customers' satisfaction with E-government services in Egypt:
a case study on E-education services

AUC DAR Home
→
American University in Cairo Scholarly Communications
→
Student Scholarship
→
View Item

dc.contributor	Salem, Nashwa
dc.contributor.advisor	Awad, Ibrahim
dc.creator	Mahmoud, Nahla
dc.creator	Ghoneim, Nashwa
dc.date	12/30/2010
dc.date.accessioned	2012-02-09T07:06:33Z
dc.identifier.uri	http://hdl.handle.net/10526/2832
dc.description	This paper aims mainly to address the relationship between customer satisfaction and E- government services in general, and then it spotlights the Egyptian application of the E-government services and the customer satisfaction especially with the E-education services. The paper will be mainly divided into two sections. The first section will include the main concepts of the paper which are the E-government services and customer satisfaction and the relationship between the two concepts. The second section will deal with the Egyptian experience of E-government in relationship with the customer satisfaction, and it focuses on the relationship in the E-education services.	en
dc.format.medium	papers (document genres)	en
dc.language.iso	en
dc.rights	Author retains all rights with regard to copyright.	en
dc.subject	E-government	en
dc.subject	E-education	en
dc.subject	Customer satisfaction	en
dc.subject	Egypt	en
dc.subject.classification	Unpublished article or technical report	en
dc.title	Measuring customers' satisfaction with E-government services in Egypt: a case study on E-education services	en
dc.type	Text	en
dc.contributor.sponsor	American University in Cairo. Dept. of Public Policy and Administration
dc.subject.course	PPAD 512	en
dc.rights.access	This item is restricted forever	en
dc.embargo.lift	10000-01-01