Evaluating the impact of training programs on the staff members of the American University in Cairo: a case study of the training and development office at the American University in Cairo

Abstract

The aim of this study is to evaluate the impact of training programs provided by the Training and Development office on the staff members of the American University in Cairo. To achieve this aim, the research has applied elements of a standard model of training evaluation in order to measure the satisfaction of the participants and explore their perceptions about these training programs. The study used the Kirkpatrick's four- levels model of training evaluation to measure the impact of training. The model was applied on a random sample of thirty five participants who were divided into two groups: ten managers and twenty five subordinates. The results indicated that training had a positive impact on the participants' managerial and behavioral skills. The study also pointed to several areas for potential improvement in the practice of the Training and Development office and suggested a set of recommendations in order to make the training process more efficient and effective.